​2022年铜陵学院专升本综合商务英语考试大纲

2022年铜陵学院专升本综合商务英语考试大纲

Parts of business letters;formats of business letters; principles of business letters; the main channels to find prospective customers; introduction to your company and business; how to write a letter of business relations; a general enquiry and a reply; a specific enquiry and a reply; making an offer; a counter-offer; declining request for price reduction; ask for a specific payment term; declining a specific payment term; acceptance letter writing; placing an order; a reply to an order; how to draft a contract; urging payment; urging an L/C; advising establishment of the L/C; asking for L/C amendment; asking for L/C extension; urging shipment; alteration in shipping arrangement; asking for partial shipment/transhipmen; covering insurance for the buyer; applying for insurance; complaint about wrong delivery; settlement of a complaint; claim for damaged goods; claim for inferior quality; declining a claim .